Job Description

About Us:

Five Star Heating & Cooling Group was founded as Pickerington Heating & Cooling in 1972. Our unmatched customer service has led to our tremendous growth over the last ten years and our rebranding as Five Star Heating & Cooling Group. We are currently one of the largest HVAC companies in Ohio and have continued our growth into the Dayton and Cincinnati markets. We strive to provide excellent service while maintaining a family atmosphere in our offices. We encourage personal and professional growth and development for our employees by giving them the tools and creative freedom to advance.

We believe in providing quality service delivered with integrity. We value those whose purpose includes mastering new skills and serving others. Working as a Customer Service Representative provides an opening into a career in the residential HVAC industry, with numerous high-value potential career paths.

We Offer:

• We cater packages specifically to our qualified candidates needs and desires
• Flexible schedule-Five 8 hours shifts; Four 10 hour shifts; or flexible part time hours available
• Top hourly rates
• Company Matched 401k Retirement
• Paid Time Off and Holiday Pay
• Medical, Dental, and Vision insurance
• Short Term Disability

The Role:

Our Customer Service Representatives support our Customer Service Manager, Service Supervisors and field Service Technicians. This role provides an opportunity to engage your strong customer service and organizational skills, and provides an outstanding opportunity to learn in a dynamic and supportive environment.

Responsibilities:

• Make a great first impression for our customers as you will be the first point of contact
• Answer incoming customer calls, email service requests, and online chat.
• Schedule and enter service requests into our CRM
• Coordinate scheduling with service supervisors and field technicians
• Customer and maintenance agreement records and system maintenance
• General office support

Requirements:

• Customer service experience preferred
• A proven track record working in a fast paced environment
• Service oriented personality
• Self-starter who can work independently
• Demonstrated energy and enthusiasm
• Pride in being organized and detailed
• Able to communicate effectively in writing
• Able to communicate effectively via phone
• Geographical knowledge of Columbus service area or the ability to read a map